1- Purchases made via credit card, PayPal, Nequi, or PSE through multivive.com will be credited or paid to the seller only after the buyer has received and rated the product or service. In your multivive.com account, you can view the amounts, dates, and balances of your payments, as well as any funds being returned during the processing of a return or claim. In the event of a return, the item must be in "like-new" condition—unused and accompanied by its original packaging and documentation. For cases involving damage, please refer to the terms and conditions provided by both the platform and the seller. The return of funds to your bank account depends on the resolution reached between the seller and the buyer regarding the approval or rejection of the return. Through your account, you can also confirm whether you received the product or service to your satisfaction. Once the purchase funds have been transferred via the designated payment methods, they will be released to the seller following necessary verifications, ratings, account checks, and confirmation that both parties are satisfied. Otherwise, the funds will be held in escrow pending the resolution of any disputes—such as those involving defective products, items that do not match the listing, or damage occurring during installation or transport. In such instances, if the product was damaged during installation, it must be returned to the seller for evaluation, repair, or replacement under warranty; in this scenario, a refund will not be issued to the buyer unless explicitly authorized by the seller. This procedure reduces irresponsible behavior and charges for non-existent products or services that were never received, thereby increasing the security of transactions and payments for actual, tangible items or services through the platform. Buyers can compare what they have received against the specifications and images provided in the listings on multivive.com or encuentrameya.com. If the specifications, models, or images provided by the seller do not match the item received, the buyer may return the product, contact the seller to arrange the return, or initiate a claim through their multivive.com account. When returning a physical product, the buyer must provide details regarding the reason for the return via their account—while acknowledging the applicable terms, conditions, and potential charges—or follow any other established procedures for cases where a product or service does not match the advertiser's description. In the event of a dispute (please include the listing ID code, transaction date, and price), both the seller and the buyer may present their respective arguments, defenses, and evidence. Your multivive.com user account contains a complete record of your purchases, sales, reservations, claims, and account profile. In the case of a return, the seller will inspect and verify the product—checking details such as serial numbers, model, physical condition, completeness (ensuring no parts are missing), and signs of use—which will be taken into account during any dispute regarding a refund, exchange, or repair. Open a business account. Transactions conducted by users through Multivive—whether via cash, barter, PayPal, Western Union, or other methods—are the sole responsibility of the users involved (buyers, sellers, or providers). The delivery of products or services, along with any associated warranties, is a private matter handled directly between the parties; Multivive.com and its terms of service exercise no control over, and assume no responsibility for, these interactions. Before making a purchase, users can save time and avoid disappointment by verifying the advertiser—for instance, by calling them or using the "Contact Us" text field found in the "See More" section of the advertisement. Users should consider requesting business references, additional photos of products or professional work, or links to other websites. Please be aware that online advertisements and websites can appear or disappear at any moment; details such as email addresses, phone numbers, locations, business registration information, invoices, and receipts—whether for physical or virtual storefronts—must be independently verified by the user. Because users, sellers, and providers operate in an online environment where advertisements can be created or deleted in seconds without leaving a trace, any records held in Multivive’s databases may not be independently verifiable. Consequently, users acknowledge that this service may be used in unpredictable ways by anyone, at any time, according to their own discretion, intentions, and judgment. Transactions requiring immediate approval must be authorized by the relevant user(s) via a written request sent from the email address registered to their Multivive.com account. In the event that the buyer does not receive the product or service, or if a claim arises—or if an agreed-upon delivery between the buyer and seller is not fulfilled—the buyer may receive a refund for payments made via credit card or another registered payment method. To do so, the buyer must file a dispute within 5 days, either through their account on multivive.com or via the Contact Us page. Any item, property, service, rental, or reservation—whether purchased, rented, or advertised—may be returned if the product differs significantly from its description or if the brand shown in the description or images does not match the item received. The item must be returned in its original packaging, in perfect, sellable condition, complete with all original components, documentation, and warranties. Returns must be initiated within 5 days of the date of receipt, and the buyer must provide proof of the delivery date. The buyer is responsible for return shipping costs. Any additional fees—such as restocking, handling, transport, or import charges—will be determined in agreement with the seller, who will also coordinate the refund amount for payments made in cash or via methods other than credit cards (including payments processed through PayU or other third-party providers). For services, rentals, or reservations, the amount paid may be refunded if the service or rental differs from the product description. Providing a rating on your multivive.com account is important, as the system uses it to determine the status and potential holding of funds (for a period of no more than 5 days) in the event of any discrepancies between the parties. Therefore, a service, rental, or reservation must be rated within 5 days of the purchase or the dispatch of the item, service, rental, or reservation. For international purchases, a product or service may be returned within 5 days of receipt. Please retain all delivery receipts as well as proof of return shipment; these documents should be scanned and sent to the seller as soon as the return is initiated. If any discrepancies arise, please attempt to reach an agreement with the seller and/or buyer before submitting a rating.

3- Warranty information is visible in the purchase panel and may be detailed within the product specifications; if such information is missing, you may contact the seller for clarification or further details. For used items, the seller must provide the original warranty documentation to the new buyer. If no warranty is offered, the buyer must be informed, and this must be clearly stated within the purchase and/or sales panel.

4- Cancellations for the purchase of a product, service, rental, or reservation are permitted within 6 hours of payment, provided that you first contact the seller or service provider to agree upon the terms of the cancellation. Before making a purchase, it is advisable to ask questions and consult thoroughly with the seller regarding the product, service, or rental to avoid cancellations that could lead to disputes.

5- For items shipped domestically or internationally, a tracking number is generated; this must be provided to the buyer and/or seller as soon as possible.

6- Every purchase and sale must be rated as soon as the item is received or the service is obtained.

7- Product delivery depends on the carrier chosen by the seller or the buyer. Shipment status and tracking can be monitored using various applications, such as 17track, or other similar tools, by using the tracking number provided by the seller.

8- In the case of rentals or reservations, the lessor or service provider assumes full responsibility for all related matters, including insurance against loss or damage, taxes, terms of use and cancellation policies, import/export requirements, and any other aspects relevant to the service.

9- Payments made via credit card, Efecty, PSE, or any other payment method are, in some cases, held in a designated account. The funds corresponding to a purchase/sale will be transferred to the appropriate party once both sides have provided a rating, or 5 days after the item or service has been received.

10- Platforms such as multivive.com and encuentrameya.com do not sell, rent, or reserve any items or services; they serve solely as a communication medium between individuals. Buyers are responsible for verifying the authenticity of all credentials, references, addresses, property titles, etc., before completing a transaction with a seller. Multivive.com possesses only the information provided by the seller within their listing.

The user assumes full responsibility for the use of this website, multivive.com, and releases multivive.com from any and all liability. Please refer to the General Legal Terms, which are subject to change at any time.